Frequently Asked Questions

What should I expect when it comes to shipping?

COVID-19 SHIPPING: Due to the ongoing pandemic, orders are extremely delayed and shipping may take 7-25 business days. We apologize in advance for any inconvenience.

All orders are sent for processing immediately after the order is placed and we cannot cancel orders after they are placed. HERitage Wines items are custom made. 

Normal processing/shipping time is 7-14 business days. Orders are shipped via USPS.

Please note: HERitage Wines is not responsible for orders lost, mishandled or misplaced by USPS. 

What if I entered the wrong shipping address?

If you entered the incorrect shipping address, your order will be returned.  We will contact you and request that you provide us with the correct shipping address, update the address, and reship your order to you. 

Please note: HERitage Wines is not responsible for the cost of reshipment.

What if my order was damaged or mislabeled?

HERitage Wines will take full responsibility and replace what was damaged or mislabeled. 

What we need from you: Email us a detailed description of the damaged/mislabeled item and attach quality photos so we can clearly see the issue. Please email us your issue within two weeks of receiving the damaged/mislabeled item.

What if my order got lost?

Ensure that the order was actually lost in transit. Find the tracking link in one of your order notification emails and look at the tracking log.  If you see limited or no entries in the tracking log, the package was most likely lost in transit.  Email us and we will work with you to get your order replaced.

What if I changed my mind about my order or it was the wrong size?

HERitage Wines does not offer refunds for buyer's remorse or for products ordered in the wrong size.  All orders are custom made which would mean producing an entirely new product.